Help Center


All items are subject to a handling period before they are dispatched. We ship 99% of orders within 1-3 days of the order being placed.

SHOPCITING partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as America, China, India, etc.

Because we ship directly from our partners in these countries, your item may take few weeks to arrive. The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for United States and 20-30 business days internationally. 

This may be a little longer for international delivery. For other specialty and giveaway items, please allow up to 6 weeks delivery time as they may be shipping from other countries. Please do not panic if it does not show up immediately, it's on its way. Please email us for tracking at or visit Contact Us Page.

We accept PayPal, Visa, MasterCard, Discover, and American Express.

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 10 of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

In case following conditions are not met reserves the right to charge 15% restocking fee or refuse the return.

- the items must be returned for refund or exchange within 15 days of original purchase

- items and packaging must be received in new condition

- the original manufacture's packaging must not be damaged

- packaging must include all original items, manuals etc.

- return package must include copy the original invoice or sale receipt

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the store address.

We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. or Shopify Payments.