Help Center

All items are subject to a handling period before they are dispatched. We ship 99% of orders within 1-3 days of the order being placed.

SHOPCITING partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as America, China, India, etc.

Because we ship directly from our partners in these countries, your item may take few weeks to arrive. The processing time for orders is 3-5 business days. Once shipment is already loaded on the plane, estimated delivery is 14-20 business days for United States and 20-30 business days internationally. 

This may be a little longer for international delivery. For other specialty and giveaway items, please allow up to 6 weeks delivery time as they may be shipping from other countries. Please do not panic if it does not show up immediately, it's on its way. Please email us for tracking at support@shopciting.com or visit Contact Us Page.

Once order has been processed, tracking Number usually takes 3-7 business days to be generated. Please take note to allow 3 to 5 business days for your tracking information to be updated. If you have not received your tracking number within 5 business days and/or If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly send us an email at info@shopciting.com

You can retrieve your tracking number from your email address after 3 to 5 days of confirmation order. If you have not received your tracking number within 5 business days, kindly send us an email at support@shopciting.com. 

OR 

 You will automatically receive your tracking number after 3 to 5 days from the date of Order Confirmation was sent to you. If you have not received your tracking number within 5 business days, kindly send us an email at support@shopciting.com.

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

Kindly check your SPAM folder to see if your confirmation email was sent there. if you are still unable to find it please shoot us a line under "Contact Us" section.

We accept PayPal, Visa, MasterCard, Discover, and American Express.

Often, when you order multiple items we utilize different distribution channels. As such, many times each item will will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you.

We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments.

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within 10 of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.

In case following conditions are not met Shopciting.com.au reserves the right to charge 15% restocking fee or refuse the return.

- the items must be returned for refund or exchange within 15 days of original purchase

- items and packaging must be received in new condition

- the original manufacture's packaging must not be damaged

- packaging must include all original items, manuals etc.

- return package must include copy the original invoice or sale receipt

If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the store address.

We'll process a refund after we receive and process your return.

For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

- 5 to 10 business days for us to receive your return from the shipper

- 3 to 5 business days for us to process your return

The time it takes your bank to process our refund request

We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.

Send us an email via this form - https://shopciting.com.au/pages/contact-us and we'll get back to you as soon as we can.